Zaplar compared to Mews
Mews started as a PMS and grew by buying what it was missing. Revenue management, POS, housekeeping and events each arrived through an acquisition, and each brought its own architecture with it. The result covers a lot of ground, but it is still several systems learning to work as one. Zaplar took the opposite route. It was built as a single system around AI from day one, with every one of those modules native.
In Zaplar, every room, table, treatment, event space, booking and task is a connected node in a single graph. Zaplar Spatial also models the building itself: its floors, rooms and corridors. The AI can see how everything in the hotel relates, both operationally and physically. That shared picture is what lets Zaplar take on more of the daily work and carry out unmatched powerful automations. See below how Zaplar compares to Mews.
AI
AI Action Feed
Native
The Action Feed is the central log of everything Zaplar's AI does in the hotel. Each time the system takes an action or proposes one, such as replying to a guest, adjusting a rate or creating an invoice, an entry appears in the feed. Each entry describes what was done or proposed, when, and why.
Not available
AI Action Feed
Zaplar
Native
The Action Feed is the central log of everything Zaplar's AI does in the hotel. Each time the system takes an action or proposes one, such as replying to a guest, adjusting a rate or creating an invoice, an entry appears in the feed. Each entry describes what was done or proposed, when, and why.
Mews
Not available
Routines
Native
Turn your hotel's multi-step processes into Routines that run the same way every time. A Routine starts on a schedule or when something happens in the hotel, such as a new booking, a check-in or a cancellation, and carries out every defined step without anyone lifting a finger.
Not available
Routines
Zaplar
Native
Turn your hotel's multi-step processes into Routines that run the same way every time. A Routine starts on a schedule or when something happens in the hotel, such as a new booking, a check-in or a cancellation, and carries out every defined step without anyone lifting a finger.
Mews
Not available
Routine suggestions
Native
Zaplar detects actions staff repeat and suggests turning them into a routine. Accept the suggestion, and the routine is set up automatically.
Not available
Routine suggestions
Zaplar
Native
Zaplar detects actions staff repeat and suggests turning them into a routine. Accept the suggestion, and the routine is set up automatically.
Mews
Not available
Spatial reasoning
Native
Zaplar Spatial models floors, rooms, corridors and doors, so the AI can answer questions that depend on the physical layout of the property.
Not available
Spatial reasoning
Zaplar
Native
Zaplar Spatial models floors, rooms, corridors and doors, so the AI can answer questions that depend on the physical layout of the property.
Mews
Not available
External vendor coordination
Coming soon
Zaplar contacts vendors and collects quotes automatically.
Not available
External vendor coordination
Zaplar
Coming soon
Zaplar contacts vendors and collects quotes automatically.
Mews
Not available
AI voice agents
Native
AI voice agents take guest requests, handle room service orders and update bookings.
Integration
AI voice agents
Zaplar
Native
AI voice agents take guest requests, handle room service orders and update bookings.
Mews
Integration
Data in plain language
Native
Ask the Zaplar AI Assistant anything about the hotel in plain language and get the answer, drawn from bookings, folios, analytics, reports and the spatial model of the property.
Partial
Data in plain language
Zaplar
Native
Ask the Zaplar AI Assistant anything about the hotel in plain language and get the answer, drawn from bookings, folios, analytics, reports and the spatial model of the property.
Mews
Partial
Autonomous task completion
Native
Dynamic automations: agents decide what needs doing from live hotel data.
Native
Autonomous task completion
Zaplar
Native
Dynamic automations: agents decide what needs doing from live hotel data.
Mews
Native
Guest
Guest profiles and personalization
Native
Every guest and company has a record with full booking history, preferences, notes, a timeline and all conversations. Zaplar's AI uses the context from previous stays to personalise each new one.
Acquired
Guest profiles and personalization
Zaplar
Native
Every guest and company has a record with full booking history, preferences, notes, a timeline and all conversations. Zaplar's AI uses the context from previous stays to personalise each new one.
Mews
Acquired
Unified guest inbox
Native
Email, SMS, WhatsApp and OTA messages land in one shared unified team inbox.
Native
Unified guest inbox
Zaplar
Native
Email, SMS, WhatsApp and OTA messages land in one shared unified team inbox.
Mews
Native
AI auto-replies
Native
Messaging Agent Mode drafts a reply to every new guest message, using the booking and context from previous stays. In settings, you choose which message types it handles and whether replies are sent automatically or wait for staff approval.
Native
AI auto-replies
Zaplar
Native
Messaging Agent Mode drafts a reply to every new guest message, using the booking and context from previous stays. In settings, you choose which message types it handles and whether replies are sent automatically or wait for staff approval.
Mews
Native
Online check-in and check-out
Native
Native
Online check-in and check-out
Zaplar
Native
Mews
Native
Self-service kiosk
Native
Native
Self-service kiosk
Zaplar
Native
Mews
Native
Digital key
Integration
Native
Digital key
Zaplar
Integration
Mews
Native
Operations
Spa module
Native
Integration
Spa module
Zaplar
Native
Mews
Integration
Housekeeping
Native
Zaplar's housekeeping system and mobile app run on Zaplar Spatial, a floor-plan model of your hotel. It calculates the distances between cleaning and maintenance tasks and plans routes that keep walking to a minimum.
Acquired
Housekeeping
Zaplar
Native
Zaplar's housekeeping system and mobile app run on Zaplar Spatial, a floor-plan model of your hotel. It calculates the distances between cleaning and maintenance tasks and plans routes that keep walking to a minimum.
Mews
Acquired
Maintenance and task delegation
Native
Zaplar identifies which tasks need doing and assigns each one to the right person automatically. The PMS, housekeeping and maintenance share one architecture, so nothing is entered twice.
Acquired
Maintenance and task delegation
Zaplar
Native
Zaplar identifies which tasks need doing and assigns each one to the right person automatically. The PMS, housekeeping and maintenance share one architecture, so nothing is entered twice.
Mews
Acquired
POS (F&B and retail)
Native
Acquired
POS (F&B and retail)
Zaplar
Native
Mews
Acquired
Inventory management
Coming soon
Acquired
Inventory management
Zaplar
Coming soon
Mews
Acquired
Staff scheduling / rostering
Coming soon
Native
Staff scheduling / rostering
Zaplar
Coming soon
Mews
Native
Long-stay
Coming soon
Native
Long-stay
Zaplar
Coming soon
Mews
Native
Finance
Bookkeeping on autopilot
Native
Every sale is posted to your accounting system with the right account and VAT, automatically. No manual exports, no miscoded revenue.
Partial
Bookkeeping on autopilot
Zaplar
Native
Every sale is posted to your accounting system with the right account and VAT, automatically. No manual exports, no miscoded revenue.
Mews
Partial
Events
Events / MICE planned end to end
Native
Events are planned end to end by AI. Record the planning meeting and Zaplar drafts the run sheet and BEOs based on the transcription, then requests quotes from your vendors. For returning clients, it pre-fills room setups and AV from their past events. Your team reviews and confirms instead of starting from scratch.
Not available
Events / MICE planned end to end
Zaplar
Native
Events are planned end to end by AI. Record the planning meeting and Zaplar drafts the run sheet and BEOs based on the transcription, then requests quotes from your vendors. For returning clients, it pre-fills room setups and AV from their past events. Your team reviews and confirms instead of starting from scratch.
Mews
Not available
Run sheet and kitchen view
Native
Zaplar automatically generates a daily run sheet by time window with venue, headcount and dietary tags, plus a printable kitchen view with covers, sittings and dietary requirements.
Not available
Run sheet and kitchen view
Zaplar
Native
Zaplar automatically generates a daily run sheet by time window with venue, headcount and dietary tags, plus a printable kitchen view with covers, sittings and dietary requirements.
Mews
Not available
Guest planning forms
Native
Send the guest a personal link to complete the schedule, attendee roster, dietary requirements, room setup and add-on upsells. Answers flow directly into the booking.
Not available
Guest planning forms
Zaplar
Native
Send the guest a personal link to complete the schedule, attendee roster, dietary requirements, room setup and add-on upsells. Answers flow directly into the booking.
Mews
Not available
BEOs, contracts and welcome letters
Native
BEOs, contracts and welcome letters fill in automatically from the booking. Every item on the schedule gets its own section in the BEO, so the whole event fits in one document. No copying between systems, no outdated versions.
Acquired
BEOs, contracts and welcome letters
Zaplar
Native
BEOs, contracts and welcome letters fill in automatically from the booking. Every item on the schedule gets its own section in the BEO, so the whole event fits in one document. No copying between systems, no outdated versions.
Mews
Acquired
Proposals and offers
Native
Send a personalized offer as an expiring link. The guest can only select what is still available, and staff are warned if another confirmed booking takes a resource in the offer. Track when the offer is opened, extend its validity and take payment on acceptance.
Acquired
Proposals and offers
Zaplar
Native
Send a personalized offer as an expiring link. The guest can only select what is still available, and staff are warned if another confirmed booking takes a resource in the offer. Track when the offer is opened, extend its validity and take payment on acceptance.
Mews
Acquired
Guest portal for event bookings
Native
Once an event is booked, the organiser signs in to the Zaplar guest portal to manage the attendee list and invitations, send allergy forms with each confirmed invitation, follow updates on the booking, message the events coordinator and plan table seating.
Partial
Guest portal for event bookings
Zaplar
Native
Once an event is booked, the organiser signs in to the Zaplar guest portal to manage the attendee list and invitations, send allergy forms with each confirmed invitation, follow updates on the booking, message the events coordinator and plan table seating.
Mews
Partial
Revenue
Channel manager
Integration
Integration
Channel manager
Zaplar
Integration
Mews
Integration
Revenue management & dynamic pricing
Native
Built into the PMS, Zaplar RMS reprices within minutes when demand shifts. Every suggested rate shows the signals behind it, such as events, pace and competitor prices, so your revenue manager can see why and override with confidence.
Acquired
Revenue management & dynamic pricing
Zaplar
Native
Built into the PMS, Zaplar RMS reprices within minutes when demand shifts. Every suggested rate shows the signals behind it, such as events, pace and competitor prices, so your revenue manager can see why and override with confidence.
Mews
Acquired
Booking engine
Native
Build booking pages in your own branding from ready-made blocks, or start from a template and adjust it. For each page, choose whether guests book directly or send an enquiry, which suits rooms as well as events and groups. Coming soon: describe the page you want in natural language, upload a folder with your current packages, images and videos, and Zaplar builds a complete booking flow from it.
Native
Booking engine
Zaplar
Native
Build booking pages in your own branding from ready-made blocks, or start from a template and adjust it. For each page, choose whether guests book directly or send an enquiry, which suits rooms as well as events and groups. Coming soon: describe the page you want in natural language, upload a folder with your current packages, images and videos, and Zaplar builds a complete booking flow from it.
Mews
Native
Payments
Embedded payments
Native
Native
Embedded payments
Zaplar
Native
Mews
Native
Terminals
Native
Native
Terminals
Zaplar
Native
Mews
Native
Reporting
Promptable custom reports
Native
Describe the report you need in plain language and Zaplar builds it.
Not available
Promptable custom reports
Zaplar
Native
Describe the report you need in plain language and Zaplar builds it.
Mews
Not available
Live operational view
Native
One view of the hotel's live status and key figures. Tailor it to what you want to see, and set up separate views for each role in the hotel.
Add-on
Live operational view
Zaplar
Native
One view of the hotel's live status and key figures. Tailor it to what you want to see, and set up separate views for each role in the hotel.
Mews
Add-on
Custom dashboards
Native
A drag-and-drop KPI board; build any card from bookings, folio charges, stays, contacts or tasks, shown as a line, bar, table or stat tile. Daily, period and OTA commission reports export to CSV.
Add-on
Custom dashboards
Zaplar
Native
A drag-and-drop KPI board; build any card from bookings, folio charges, stays, contacts or tasks, shown as a line, bar, table or stat tile. Daily, period and OTA commission reports export to CSV.
Mews
Add-on
Support
Onboarding
On-site go-live with Zaplar engineers, plus personal training for your staff.
Onboarding
Zaplar
On-site go-live with Zaplar engineers, plus personal training for your staff.
Mews
Helping exceptional hoteliers do their best work.
We believe great hospitality is about being present with the guest, not spending time infront of a screen.
